Event: Somersby Secret Garden Gig Series
Promoter: Aeroplane Agency Pty Ltd
ABN 29 609 808 871
Address 60 Union St, Brunswick VIC 3056
You and Your: Any person holding a valid ticket for the Event.
Event Site: The area designated by Promoter located at each of:

The Boundary Hotel,
137 Boundary St, West End QLD 4101
Bribie Island
Sandstone Point Hotel,
1800 Bribie Island Rd, Sandstone Point
QLD 4511

Surfers Paradise
White Rhino Bar And Eats,
Shop 38/40/55 Circle On Cavill, Cavill Ave
Surfers Paradise QLD 4217

Somersby Secret Garden 2020 – Event Terms and Conditions

Terms and Conditions are Binding: registrations to the Event are given and admission to the Event is granted on the express condition that you are bound by these Event Terms and Conditions and any other rules and regulations issued by the Promoter (Event T+Cs). By registering for the Event you agree to be bound to the Event T+Cs.

Directions of Event Staff: you must follow the reasonable directions of Event staff as required and comply with the law at all times during the Event.

Proof of Age – 18+ Events: all events are 18+. You must have valid proof of age photo ID to gain entry into the Event Sites. Persons under the age of 18 years will be denied entry. The Promoter reserves the right to evict any underage person (or persons unable to provide valid proof of age ID).

Entry Subject To Venue Capacity: Presentation of an Event Ticket does not guarantee entry to the Event. The promoter may refuse entry to any person holding an Event Ticket if the venue has reached its designated capacity.

Event Tickets: entry to the Event Site will be granted with presentation of:

  • a valid event registration email with proof of identity; or
  • a valid print-at-home PDF event registration email with proof of identity issued by the Promoter and exchanged for a wristband upon entry.

Your Event wristband must be worn at all times during the Event – failure to do so may result in your eviction from the Event Site. Event wristbands removed from wrists or tampered with will be rendered invalid and will not be replaced. Damaged or defaced Event tickets or wristbands will not be accepted.

Lost Tickets or Wristbands: replacement is not available for lost, destroyed or stolen Event tickets unless proof of registration is presented.

Ticket Restrictions: you agree not to re-sell Event tickets contrary to applicable laws. Event tickets may not, without the prior written consent of Promoter:

  • be re-sold or offered for resale at a premium (including via online auction sites); or
  • used for advertising, promotion or other commercial purposes (including competitions and trade promotions); or
  • used to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer.

If an Event ticket is used in breach of this condition, the Event ticket may be cancelled and the bearer of the Event ticket may be refused admission. The Promoter will use reasonable efforts to notify you of such action.

Ticket Registration Limits: the Promoter reserves the right to enforce published ticket registration limits and cancel any tickets obtained above said limits in any one registration or by any one customer. If you exceed the stated ticket limit, you may have all or any of your order and tickets cancelled without notice by Promoter in its discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information.

Search on Entry: it is a condition of entry to the Event Site that a search of you and/or your possessions be required at the time of entry to the Event Site. If you do not consent to such searches, you may be denied entry to the Event Site. Prohibited Items include but are not limited to the list of items at the end of these Event T+Cs and any Prohibited Items will be confiscated. Confiscated items will not be returned, replaced or reimbursed and proceeds from confiscated items (if any) will be donated to a charity. Promoter reserves the right to refuse entry to any persons.

Smoking Policy: venues and stages on and within the Event Site may operate a No Smoking policy and you must comply with any such policy.

Photographing and/or Recording of the Event by You: personal digital cameras are permitted at the Event. SLR cameras are permitted but professional photography equipment (eg telephoto lenses; any lens over 20cm; any detachable lens) is not permitted without Promoter-issued media accreditation. Event staff will determine in their discretion whether equipment is considered to be professional photography equipment. Photos of artists and/or the Event are permitted only on the basis that:

  • images are only used for private and personal use; and
  • images cannot be made available for sale and/or public.
  • Recording or filming the Event is strictly for private and personal use; and
  • any videography of the event cannot be made available for sale and/or public.

Promoter reserves the right to confiscate and/or delete any footage, recordings and/or photos created by unauthorised or prohibited recording, filming or photography.

Recording and Photography of the Event by Promoter: you consent to be included in official photography, film and sound recordings of the Event and for these recordings to be used by Promoter and/or any of its authorised representatives and contractors in any medium or context without further authorisation by, or compensation to, you.

Restricted Capacity: you acknowledge that there may be restricted capacities at some of the Event’s stages or venues. Once the maximum capacity is reached in these areas there will be no further admissions. Your purchase of a ticket to the Event does not guarantee admission to these areas in such cases.

No Animals: animals are not permitted at the Event Site. Service animals are permitted.

No Passouts: passouts will not be issued unless otherwise stated.

Your Behaviour: you must ensure that you and your invitees act in an orderly manner when attending the Event Site. Promoter may refuse entry or evict you or any of your invitees if you or any of your party are behaving in a disorderly, offensive or inappropriate manner.

Alcohol: the Event is fully licensed – please do not bring alcohol with you as it will be confiscated and will not be returned. Only alcohol purchased from bars at the Event may be consumed at the Event Site. If you wish to purchase or consume alcohol, you must have valid proof of age photo ID. You must be of legal age (18 years) to purchase and consume alcohol on the Event Site. If you are found supplying or buying alcohol for a minor (a person under 18 years of age) you will be evicted from the Event and may be referred to police.

Food and Drink: no food or drink will be permitted into the Event Site. Sealed plastic water bottles (with or without contents) cannot be brought into the Event Site. Unsealed EMPTY plastic water bottles (no glass) can be brought into the Event Site.

Drugs: if you are found supplying, consuming or in possession of illicit drugs you will be removed from the Event Site and may be referred to police.

Signage: you are not permitted to display trading signs on the Event Site without prior written consent of Promoter.

Your Personal Information: pursuant to your booking, Promoter may need to collect and keep personal information about you including your name, address, credit card or payment details, telephone number and the names of all ticket allocations. Unless you tell us otherwise,

Promoter may disclose your contact details to third parties if you elect to receive such information at time of ticket purchase so they can provide you with promotional material about other events and products. Promoter may also need to disclose your personal information as required by law or as permitted under the Privacy Act 1988 (Cth). If you have any questions about how Promoter will handle your personal information please visit the link at the bottom of the Authorised Ticketing Agency’s ticketing page where you purchased your Event ticket or contact the Promoter.

Promoter’s Liability: the services provided by Promoter will be rendered with due care and skill to the extent required by Section 60 of the Competition and Consumer Act 2010 (Cth) and applicable similar state legislation. Apart from such statutory liability, Promoter and the owner and/or lessee of the Event Site will not be liable or responsible for any injury, damage or loss suffered or incurred by you or any person entering or when you enter or are on the Event Site whether caused by the negligence of Promoter or that of the owner and/or lessee of the Event Site (or their respective employees, contractors or agents), whether arising in tort, contract, bailment or otherwise – all such injury loss or damage to person or property is at your own risk.

Indemnity: you agree to indemnify Promoter and owner and/or lessee of the Event Site against any loss or damage Promoter and/or Event Site owner and/or lessee may suffer arising out of your negligence or breach of the Event T+Cs.

Release: to the full extent permitted by law, you waive all legal rights of action against and fully release Promoter and owner or lessee of the Event Site (and their respective executive members, directors, officers, employees, volunteers, contractors or agents) from any liability for any loss, damage, personal injury, death, economic loss or consequential loss for any default, failure or negligence (to the extent permitted by law) in relation to entry to and presence on the Event Site.

Risk: entry to the Event Site is at your own risk. Without limiting the generality of this:

  • appropriate footwear and clothing must be worn at all times at the Event Site;
  • you must not mosh, crowd surf or stage dive;
  • ear plugs should be worn

To the extent permitted by law, Promoter takes no responsibility for any hearing damage or loss caused by excessive noise or injury caused by your failure to follow Promoter’s directives. In the event of injury or illness Promoter may, at your cost, arrange medical treatment and/or emergency evacuation as deemed essential for your safety.

Enforceability: any provision of these Event T+Cs which is or becomes unenforceable shall not invalidate the other provisions of these Event T+Cs.

Online Ticketing Support: if you are experiencing difficulties with purchasing a ticket or the ticketing page:

Call: (03) 8538 1294
9:00am – 6:00pm (Monday – Friday) 9:00am – 5:00pm (Saturday)
Email: info@aeroplane.agency
Online: http://aeroplane.agency

Refund and Cancellation Policy: the Event is an all weather event. The Event will take place rain, hail or shine. Promoter reserves the right to change, add, withdraw or substitute artists in the Event line-up, vary the advertised program, vary the date and/or vary the Event Site without prior notification and deny admission to the Event Site (including admission to a particular performance at the Event Site) with reasonable cause.

No refunds on tickets except where required by law or in accordance with Live Performance Australia’s Code of Practice for Ticketing of Live Entertainment Events in Australia which is available on their website (www.livepeformance.com.au).

There will be no refund of any unused portion of an Event Ticket if you or your invitees are asked or forced to leave the Event for any of the reasons set out in the Event T+Cs or if you decide not to attend the Event.

You are responsible for checking the age minimum for the Event. No refunds will be processed if you are denied entry due to not having valid ID for admittance to the Event Site.

Environment: Promoter car es for the environment and community. Please be respectful and place any litter in the bins provided around the Event Site. Be waste and water wise – thank you.

Somersby Secret Garden Gig Series – Prohibited Items

Prohibited Items include but are not limited:

  • Alcohol – any alcohol found at the Event Site will be confiscated and will not be returned and the offending patron(s) ejected from Event site for the remainder of the event.
  • Glass (jars, bottles, containers, mirrors and perfumes).
  • Air
  • Weapons or explosives of any kind (including potential missiles).
  • Illegal substances
  • Nitrous oxide bulbs and
  • Flares, fireworks, sparklers, explosives or any fire twirling
  • Fires and open flames
  • Advanced personal vaporizers (or modified APVs) or liquid refills for E-Cigs.
  • Flammable liquids
  • Sound
  • Portable laser equipment and
  • Sharpies, markers, paint cans or paint
  • Drones or other remote control
  • Couches and
  • Anything studded (ie belts, wristbands etc).
  • Audio or video recording devices (including GoPro and similar).
  • Professional photography equipment (eg telephoto lenses; any lens over 20cm; any detachable lens; stands or other commercial equipment or anything deemed by Event staff to be professional photography equipment).
  • Kites or sky lanterns.
  • Toy guns, water guns or slingshots.
  • Monopods, tripods or attachment sticks (selfie-sticks).
  • Skateboards, scooters, wagons, carts, rollerblades, roller skates, bicycles, quad-bikes, segways, hoverboards, self-balancing scooters or any personal motorised
  • Animals (excluding service dogs such as guide dogs and police or emergency service dogs).Unauthorised solicitation materials including handbills, flyers, stickers, beach balls, give-aways, samples, or other promotional
  • Any other item deemed by Event staff (in their discretion) to be dangerous or offensive or potentially dangerous by Event
  • Eskies